How can we help you?

Welcome to JS Digital Productions Support. Thank you for choosing our apps to make your world a little better.

We work passionately to create and test our apps to ensure you have a seamless, 5-star experience. However, technology isn't always perfect. If you are experiencing an issue with any of our over 100 applications, you are in the right place.

Please browse our self-help options below. If you still need assistance, our team is always happy to help you get back on track.

A Quick Note on Support:
For security and technical reasons, we can only provide troubleshooting for official JS Digital Productions apps. Please double-check that we are the listed developer on the App Store before reaching out so we can serve you best.

Our Commitment to You:
If something isn't working right, please let us fix it! Reaching out to us directly allows us to solve your specific issue much faster than leaving a review on the App Store. Your feedback directly helps us improve the app for everyone.

*We are currently optimizing several of our apps for the latest iOS versions. Thank you for your patience!*

Still need help?

Don't hesitate to reach out. We'd love to hear from you.

Self Help

App Support

** Most app problems can be resolved by RESTARTING your iOS device **

(Click Here) for instructions on how to RESTART your iOS device

Self Help Topics

App becomes unresponsive, not working properly, won't open or crashes
Troubleshooting: http://support.apple.com/kb/ts1702

**If the above solutions did not work, then see the App Crashing and Crash Reports section below.

Syncing your iOS device
How to use: http://support.apple.com/kb/ht1386

File Sharing
How to use: http://support.apple.com/kb/ht4094

Airplay & Mirroring
How to use: http://support.apple.com/kb/HT5209
Troubleshooting: http://support.apple.com/kb/TS4215

Airprint
How to use: http://support.apple.com/kb/HT4356

Using Bluetooth headsets and keyboards
How to use: http://support.apple.com/kb/ht4111

If you need further assistance see the Contact App Support section below.

App Crashing and Crash Reports

App Support

If you are experiencing one of our apps crashing AND resetting your iOS device or deleting and re-installing the app did not work, please read below:

If this is happening to you, please don't write a negative review, but instead contact us by filling out and submitting the "Contact App Support" form below so we can help you. We will send you instructions on how to send us a crash report. A "Crash Report" is a small file located on your device or computer. Sending us a crash report will help us to determine what is causing the crash and help us to fix it quickly!

Thank you in advance for your help and patience.

Contact App Support

Feedback

IMPORTANT: WE CAN ONLY SUPPORT APPS THAT WE HAVE CREATED.
IF WE DID NOT MAKE IT, WE CAN NOT SUPPORT IT! THANK YOU.

Check the app's info page to see if we made the app.
If the app says 'Created by JS Digital Productions, Inc.', then we will be happy to help you. Thank you.

If you need further assistance, have any ideas for our apps, or how we can make our apps better, feel free to contact us by filling out this form and click Contact App Support. Thank you.

* Indicates required field.

	* First Name
	* Last Name
	* Email
	* Confirm Email
	* iOS Device
	* iOS Version
	* What is 5 plus 2? (answer to determine you are not a robot)

	* App Name
	* App Version
	* Please describe in detail the ideas you have to improve our app(s), AND/OR the problem(s) you are having. Remember, WE CAN ONLY SUPPORT APPS THAT WE HAVE CREATED. Thank you.

	I am a robot. (un check if you are human)
	* I agree to the terms of use and privacy policy.

Please note that we respond to most App Support Requests within 24 hours unless our offices are closed for a holiday or weekend, in which responses will be longer.

(The above contact form is solely for App Support. Any other use is strictly prohibited.)

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